Shipping & Returns
Shipping & returns
Shipping policy
Dolceskins does shipping via DHL. This costs €3,95 within Europe.
All orders are pre-orders. The reason for this is that all Happy Butters are freshly prepared once the available stock of jars is sold out.
The deadline for pre-orders is a maximum of three weeks from the order date due to high demand. If your order is ready earlier, you will receive a tracking number via email from DHL.
Sometimes it happens that DHL
loses a package.
if this happens you will receive the purchase amount back in a
gift card.
Return & exchange policy
Due to hygiene, we don't accept returns. If there is any problem with your product, please contact us. We will search for a good solution together!
If you experience any allergic reactions to our products, please contact us within the first 14 days after you received your products. We will make sure to look for a solution!